Refund policy

Returns

You have 30 days from the day your order arrives to change your mind. Write to us at zivolteam@zivolhome.com with your order number, and we'll take it from there.

To be returned, an item needs to be in the condition it reached you in, unused, and in its original packaging. We'll give you a return address when you write — please don't send anything back before that, as we can't process returns that arrive unannounced.

If you are returning something because you changed your mind, the return postage is paid by you. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us.

Faulty or wrong items

If something arrives damaged, faulty, or isn't what you ordered, tell us straight away and send a photograph if you can. We'll put it right, and you won't pay return postage.

Refunds

Once your return reaches us and we've looked at it, we'll email you either way. If it's approved, the money goes back to the card or account you paid with, usually within ten working days. Your bank may take a little longer to show it.

If more than fifteen working days have passed since we told you a refund was approved and you still haven't seen it, write to us.

Your legal rights

Nothing here affects your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, including your right to cancel most online orders within 14 days of delivery for any reason.

Zivol
zivolteam@zivolhome.com