Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your
item to request a return.

If something arrives faulty, damaged or wrong

Please check your order when it arrives and contact us within 48 hours at
zivolteam@zivolhome.com with your order number and a photo or short video of the
problem. In these cases you do not need to send anything back to us — we will
arrange a free replacement or a full refund, whichever you prefer.

If you simply change your mind

You have 30 days from delivery to request a return. Contact us first at
zivolteam@zivolhome.com with your order number, and we will tell you how to
proceed before you send anything.

For some items, returning them costs more than the item itself. Where that is the
case we will simply refund you and ask you to keep, donate or recycle the product
rather than post it back. Where a return is needed, we will confirm the return
address in writing first. Items sent back without contacting us first cannot be
accepted.

To be eligible, the item must be in the same condition you received it — unused,
with any tags and hygiene seals intact, and in its original packaging, with proof
of purchase.

Where a physical return is required for a change-of-mind return, return postage is
arranged and paid by you. We recommend a tracked service, as we cannot be
responsible for parcels lost on their way back to us.

Hygiene and personal-care items

Some of our products — beauty and skincare devices, and items worn against the
skin or hair — are sealed for hygiene. For these we can only accept a
change-of-mind return if the seal is unbroken and the item is unused. This does
not affect your rights if an item arrives faulty.

Items we cannot take back

Perishable goods such as fresh flowers or plants, custom or personalised products,
opened personal-care and beauty items, and gift cards.

Exchanges

The quickest way is to return the item you have and place a separate order for the
one you want.

Your statutory rights

Nothing in this policy takes away rights you have under the law where you live.

United Kingdom — under the Consumer Contracts Regulations you have 14 days from
delivery to cancel an order for any reason, and a further 14 days to return it.
Under the Consumer Rights Act 2015, if an item is faulty, not as described, or
unfit for purpose, you are entitled to a repair, replacement or refund.

European Union — you have the right to cancel or return your order within 14 days,
for any reason and without justification, provided the item is unused with seals
and tags intact and in its original packaging.

United States — the 30-day policy above applies to every order, and you keep any
additional rights given to you by the consumer protection laws of your state.

Refunds

We will let you know once we have assessed your request and whether the refund is
approved. Approved refunds go back to your original payment method within 10
business days. Your bank or card provider may take a little longer to post it. If
more than 15 business days have passed since your refund was approved, please
contact us at zivolteam@zivolhome.com.

Our contact details

Zivol
Dalbeth Road
Glasgow G32 8PY
Scotland, United Kingdom
zivolteam@zivolhome.com

Any questions at all, email zivolteam@zivolhome.com and we will help.