Contact
Write to us. A person replies.
We aim to respond to all enquiries within 24 to 48 hours, Monday to Friday.
If it's about an order, include the order number from your confirmation email.
Or use the form
Before you write.
Something arrived damaged or wrong?
If it arrives damaged or faulty, tell us as soon as you can, with a photo if possible. We’ll put it right, and you won’t pay return postage.
Changed your mind?
You have thirty days from arrival to change your mind — write to us first.
How long does a refund take?
Approved refunds go back to your original payment method within 10 working days. Your bank or card provider may take a little longer to post it.
How does delivery work?
Free tracked UK delivery.
This doesn't affect your legal rights.
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