Delivery & returns

Delivery

Every order to a US or UK address ships free and tracked. The windows above run from your order to your door. A tracking link comes by email when your parcel ships, and the product page shows the dates for an order placed today.

We ship to US and UK addresses only, for now. Delivery times can run longer in peak seasons, or when customs or the courier are slow.

Returns

You have 30 days from the day your order arrives to change your mind. Email zivolteam@zivolhome.com with your order number and we'll send you the return address; please don't send anything back before that, as returns that arrive unannounced can't be processed. Items need to be unused and in the condition they arrived in. If you change your mind, the return postage is yours to pay.

If something arrives faulty, damaged or isn't what you ordered, tell us straight away and send a photo if you can. We put it right, and you don't pay return postage.

Once a return reaches us, the refund goes back to the card or account you paid with, usually within ten working days. Read the full refund policy